We offer local delivery, standard shipping, express/expedited shipping, and store pickup. Available options may vary depending on your delivery address, selected products, and shipping method.
Shipping & Delivery Information
Everything you need to know about how we get your order to you.
Important Shipping Details
Here’s everything you need to know about our shipping options, costs, and timelines.
- This policy is designed to ensure that you are clearly aware of our shipping procedures before placing an order. By ordering from our store, you agree to the policies outlined below.
- We now ship most products across Canada. Some selected or temperature-sensitive items may still be available for delivery within British Columbia only.
- Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam folder or contact us for confirmation.
- Orders placed before 10:00 AM PT, Monday to Friday, are usually shipped the same business day. Please note that same-day shipping means the order leaves our facility that day; delivery time depends on the carrier, destination, and selected shipping method.
- You will receive another notification when your order has shipped. We are unable to make changes to your order once it has been shipped.
- We are not responsible for carrier delays, weather-related delays, missed delivery attempts, or incorrect/incomplete shipping addresses provided at checkout.
- If you need any assistance with your order, please contact us immediately.
Shipping Costs & Delivery Time
Simple breakdown of costs and estimated delivery timelines.
Area / Shipping Type
Shipping Cost
Estimated Delivery Time
Local Delivery within 30 km of our warehouse
$18 flat rate / Free over $200
Same Day Delivery available / Usually 1-2 business days
Greater Vancouver Area outside the local delivery zone
Based on weight, courier, destination, and selected shipping method. Calculated at checkout.
Usually 1-2 business days
Other Areas in British Columbia
Based on weight, courier, destination, and selected shipping method. Calculated at checkout.
Usually 1-2 business days
All Other Provinces Across Canada
Based on weight, courier, destination, and selected shipping method. Calculated at checkout.
Varies by province, carrier, and selected shipping method
Note: The $18 flat rate and free shipping over $200 apply only to local delivery addresses within 30 km of our warehouse. If the local delivery option does not appear at checkout, your address is not eligible for local delivery, and shipping rates will be calculated based on your order, destination, and selected shipping method.
Local Delivery Within 30 km of Our Warehouse
Includes eligible addresses in Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, New Westminster, Coquitlam, Delta, and nearby areas
$18 flat rate shipping
Free local delivery for orders over $200
Local delivery is available only for addresses within 30 km of our warehouse.
If the local delivery option does not appear at checkout, your address is not eligible for local delivery. Shipping rates will be calculated at checkout based on your order, destination, and selected shipping method.
Pick up available at our store (more information below)
Order Cut-Off & Estimated Local Delivery Time:
Monday to Friday before 10:00 AM Pacific Time: Same-day local delivery
Monday to Thursday after 10:00 AM Pacific Time: Next business day local delivery
Friday before 3:00 PM Pacific Time: Saturday delivery
Orders placed on weekends: Processed the following business day
Orders placed during statutory holidays or holiday closures: Processed the following business day
Other Areas in British Columbia
Includes White Rock, Maple Ridge, Chilliwack, Langley, Abbotsford, Whistler, Squamish, Vancouver Island, and other areas in BC.
Shipping costs are based on weight, courier, destination, and selected shipping method, and will be calculated at checkout before you finalize your purchase.
Estimated delivery time is usually 1–2 business days, depending on the carrier, destination, and shipping method.
Same-day delivery may be available for selected nearby areas only.
All Other Provinces Across Canada
We now ship most products across Canada. Some selected or temperature-sensitive items may still be available within British Columbia only.
Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.
Orders placed before 10:00 AM Pacific Time, Monday to Friday, are usually shipped the same business day. Same-day shipping means the order leaves our facility the same day; delivery time depends on the carrier, destination, and selected shipping method.
For temperature-sensitive products, including frozen and refrigerated items, we strongly recommend selecting Express or Expedited Shipping at checkout.
Frozen / Refrigerated Products
Frozen and refrigerated products may require special handling, insulated packaging, and ice packs to help protect product quality during transit.
Express or Expedited Shipping is strongly recommended, especially during warmer months or for deliveries outside Metro Vancouver.
Temperature-Sensitive Products
This may include frozen meats, refrigerated seafood, cheeses, sobrasada, charcuterie, anchovies, boquerones, ibérico hams, and other frozen, refrigerated, or temperature-sensitive items.
Express Shipping Recommended
Please select Express or Expedited Shipping for frozen or refrigerated products, especially during warmer months.
Special Packaging
Orders will be packed with insulated packaging and ice packs.
Shipping Method Review
Our team reviews temperature-sensitive orders based on the product, destination, season, and weather conditions. If a different shipping method is recommended, we will contact you before your order is shipped.
Thermal Protection
We use thermal protection when needed; however, temperature cannot be guaranteed during transit.
Partial Thaw Disclaimer
Frozen products may partially thaw during shipping. We cannot guarantee frozen items will arrive 100% frozen.
Shipping Method
Order Processing Time
Estimated Transit Time
Standard Shipping
- Orders placed before 10:00 AM PDT, Monday to Friday, are usually shipped the same business day.
- Orders placed after 10:00 AM PDT may be processed the next business day.
Usually 6-8 business days
Express / Expedited Shipping Recommended for frozen and refrigerated products
- Orders placed before 10:00 AM PDT, Monday to Friday, are usually shipped the same business day.
- Orders placed after 10:00 AM PDT may be processed the next business day.
Usually 1-2 business days
Please note: Standard shipping has a longer transit time and is not recommended for frozen or refrigerated products. If standard shipping is selected for temperature-sensitive items, refunds will not be applicable for temperature-related issues, including partial thawing or products arriving less cold than expected.
Local Pick Up At Our Store
We offer local pickup at our store. You can select the pickup option during checkout. Once your order is ready, we will send you an email notification.
Location
1020-12471 Horseshoe Way, Richmond BC V7A4X6
Hours
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 10:30 AM – 7:00 PM
Sunday: 10:30 AM – 5:00 PM
Holiday hours may vary
Pickup Policy
Orders must be picked up within 20 days of the pickup notification.
Unclaimed orders may be cancelled.
Please bring your order confirmation and valid ID, or the credit card used for the purchase.
Someone else may pick up your order with the confirmation email.
Shipping FAQ
What shipping methods do you offer?
How much will shipping cost?
Shipping costs are calculated at checkout based on your order, destination, courier, and selected shipping method.
Local delivery within 30 km of our warehouse is available at a flat rate of $18, with free local delivery for orders over $200.
How long does it take to receive my order?
Delivery time depends on your location, carrier, and selected shipping method.
For eligible local delivery addresses within 30 km of our warehouse, orders placed before 10:00 AM Pacific Time, Monday to Friday, will receive same-day local delivery. Shipping outside the local delivery area may take longer.
How long does order processing take?
Orders placed before 10:00 AM Pacific Time, Monday to Friday, are usually shipped the same business day. Orders placed after the cut-off time, on weekends, or during holidays will be processed on the next business day.
How will my order be shipped?
Your order will be shipped using the most suitable available carrier based on your destination, order size, product type, and selected shipping method.
Do you offer shipping to P.O. BOX?
Unfortunately, we are unable to ship to domestic P.O. box addresses. Please provide a physical delivery address where the carrier can complete the delivery.
How will my order be packed?
Orders are packed according to the products included. Frozen and refrigerated products may be packed with insulated packaging and ice packs to help maintain product quality during transit.
Can I choose standard shipping for frozen or refrigerated products?
Standard shipping may be available at checkout; however, it is not recommended for frozen or refrigerated products, especially during warmer months or for deliveries outside Metro Vancouver.
If standard shipping is selected, refunds will not be applicable for temperature-related issues, including partial thawing or products arriving less cold than expected.
Can I change my shipping address after my order has shipped?
Once an order has shipped, we are unable to make changes to the shipping address. Please review your shipping information carefully before placing your order.
What happens if my package is refused or undeliverable?
If an order is refused, undeliverable, or cannot be delivered after two delivery attempts, the customer will be responsible for the full shipping costs, including any return shipping charges billed to ARC IBERICO IMPORTS.
This includes incorrect or incomplete addresses, refused deliveries, or situations where no one is available to receive the package during the carrier’s delivery attempts.
Do you offer international shipping?
At this time, we only ship within Canada.
Contact Us
If you have any special needs, questions or concerns regarding your order's shipping and delivery, please contact our customer support team. We are more than happy to help!
1020-12471 Horseshoe Way, Richmond BC V7A4X6
+1-778-998-5322
customerservice@arcimports.com
Shipping Across
in Canada
Friendly
Support
Free Shipping
over $200
(Vancouver area)
Secure Online
Payment
Local
Pickup
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