We offer various shipping methods, including standard shipping, expedited shipping, and same day shipping options (for Metro Vancouver area). The available methods may vary depending on your location and the items in your order.
Shipping & Delivery Information
Everything you need to know about how we get your order to you.
Important Shipping Details
Here's everything you need to know about our shipping options, costs and timelines.
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
You will receive another notification when your order has shipped. We will not be able to make changes to your order after it has shipped.
NOTE: We are not responsible for shipping carrier delays. Additionally, there may be certain restrictions or limitations on what can be shipped to provinces outside of BC.
If you need any assistance with your order, please contact us immediately.
Shipping Costs & Delivery Time
Simple breakdown of costs and delivery schedules.
Area
Shipping Cost
Estimated Delivery Time
Greater Vancouver (Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, New West, Coquitlam and Delta)
$18 flat rate / Free over $200
Same Day Delivery available / 1-2 business days
White Rock, Maple Ridge, Chilliwack, Langley, Abbotsford, Whistler, Squamish and other areas in British Columbia
Based on weight & Couriers, costs calculated at Checkout
1-2 business days (Same Day Delivery available for selected areas)
Vancouver Island and nearby Islands
Based on weight & Couriers, costs calculated at Checkout
1-2 business days
All Other Provinces Across Canada, including Victoria Area
Based on weight & Couriers, costs calculated at Checkout
6-8 days (standard), 1-2 days (express)
NOTE: We are not responsible for shipping carrier delays.
Greater Vancouver Area (Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, New West, Coquitlam and Delta)
$18 flat rate shipping
Free Shipping for orders over $200
Local delivery available within 30 km of our shop (if the local delivery option does not show up during checkout, your order is not eligible for local delivery)
Pick up available at our store (more information below)
Order Received Date and Estimated Delivery Time:
Monday – Friday before 10:00 AM (PST): Same Day Delivery
Monday – Thursday after 10:00 AM (PST): Next Day Delivery
Friday before 15:00 PM (PST): Delivery on Saturday
Weekends (from 15:00 PM on Friday till Sunday): Following Business day
Holiday Seasons or Statutory Holidays (from 15:00 PM before Holiday): Following Business day
White Rock, Maple Ridge, Chilliwack, Langley, Abbotsford, Whistler, Squamish and other areas in British Columbia
Shipping costs are based on weight and courier
You will be able to view the shipping costs during the checkout process before finalizing your purchase
The delivery time might take 1-2 business days (same-day delivery option is available)
All Other Provinces Across Canada, including Victoria Area
We offer various shipping options to ensure that your orders are delivered to you in a timely and reliable manner. The available methods may vary depending on your location and the items in your order.
Our shipping rates are calculated based on:
Shipping method chosen
Destination of your order
Weight and dimensions of the package
After you place an order, it will go through a processing period before being shipped. This period allows us to verify and prepare your order for shipment. The processing time may vary depending on the items in your order.
Once your order has been shipped, we will provide you with a tracking number that allows you to monitor the progress of your delivery. You can use the carrier's website to get real-time updates on the whereabouts of your package.
We strive to make your shopping experience with us as smooth as possible, regardless of your location within Canada, and to provide accurate delivery estimates, although delivery times may vary depending on factors beyond our control.
Frozen / Refrigerated Products
To ensure product quality and safety, please follow these guidelines when ordering frozen or refrigerated items.
Express Shipping Required
Please select UPS EXPRESS or FEDEX EXPRESS at checkout
Special Packaging
Orders require insulated packaging and expedited shipping.
Winter Exception
Standard shipping may be used for refrigerated products in colder months.
Thermal Protection
Products are shipped with ice packs and thermal insulation.
Partial Thaw Disclaimer
We cannot guarantee frozen items will arrive 100% frozen and are not responsible for partial thawing during transit.
Shipping Method
Order Processing Time
Estimated Transit Time
Standard Shipping
(only for non-perishable products)
Order before 10 am (PST)
1-2 business days
Order after 10 am (PST)
1-3 business days
6-8 business days
Express / Expedite Shipping (highly advisable for frozen / refrigerated products)
1-3 business days
1-2 business days
Local Pick Up At Our Store
We offer the option for local pick up at our store. During the checkout process, you will be able to select the local pick up option and, once your order is ready for pickup, we'll promptly send you an email notification.
Location
1020-12471 Horseshoe Way, Richmond BC V7A4X6
Hours
Mon - Thu: 09:00 - 17:00
Fri: 09:30 - 21:00
Sat–Sun: 11:00–21:00
Holiday hours may vary
Pickup Policy
Must pick up within 20 days
Unclaimed orders will be canceled, and a 50% refund will be processed
Bring order confirmation + valid ID or credit card used for the purchase
Someone else can pick it up bringing the confirmation email
FAQ
What shipping methods do you offer?
How long does it take to receive my order?
The estimated delivery times depend on factors such as your location, the shipping method chosen, and the availability of the items. While we strive to provide accurate estimates, please note that they are not guaranteed and may be subject to delays beyond our control.
How much will shipping cost?
Shipping costs are determined based on the shipping method chosen, the destination, and the weight and dimensions of the package. You will be able to view the shipping costs during the checkout process before finalizing your purchase.
Do you offer international shipping?
Unfortunately, we do not offer International shipping at the moment, stay tuned for any further information from us! If you have any special delivery needs, please do not hesitate to reach out to our customer service team at customerservice@arcimports.com, we are more than happy to help!
Shipping Partners
We partner with reputable carriers to ensure the safe and timely delivery of your packages. Once your order is shipped, you will receive a tracking number to monitor its progress.
Do you offer shipping to P.O. BOX?
Unfortunately, We won't be able to ship to domestic P.O. Box delivery addresses.
How will my order be shipped?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options at checkout.
How long does order processing take?
After you place an order, there is a processing period during which we verify and prepare your order for shipment. Our Logistic department will do our best to provide you with the expedited services and ensure we have product deliver to you safely. However, the processing time may vary depending on the items in your order and any customization or personalization requested.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
How my order will be packed?
We ensure that your order arrives at your doorstep in excellent condition by meticulously packaging each item for optimal protection during transit. Products requiring cooling are dispatched in mailers accompanied by ice packs. It's worth noting that our vacuum-sealed charcuterie items, while best kept refrigerated, don't necessitate constant cooling during transportation and are therefore secure in transit.
Frozen meats are shipped in thermal mailers with ample ice packs, utilizing overnight shipping for next-day delivery. While we strive for frozen delivery, we cannot guarantee that the items will arrive frozen. If you have further inquiries about shipping, delivery, or need assistance with your order, feel free to reach out to us. We're here to help!
Returns and Exchanges
Please refer to our returns and exchanges policy for information on returning or exchanging items.
Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen, please contact us immediately. We will work with the carrier to initiate an investigation and assist you in resolving the issue.
Contact Us
If you have any special needs, questions or concerns regarding your order's shipping and delivery, please contact our customer support team. We are more than happy to help!
1020-12471 Horseshoe Way, Richmond BC V7A4X6
+1-778-998-5322
customerservice@arcimports.com
Shipping Across
in Canada
Friendly
Support
Free Shipping
over $200
(Vancouver area)
Secure Online
Payment
Local
Pickup
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