ARC imports understand that sometimes a return or exchange is in order.
For us to process a return or exchange, please contact us at 778-998-5327 as soon as possible after receiving the product and no later than 48 hours after receipt.
Our temperature challenged items will require you to give them special care during this time. Please store your return items in a cool dry place or refrigerate as necessary and ensure that they remain unopened.
We will be working with Canada Post to receive the item back. You will need to mail us back a sealed box with the returned product inside.
We will process your refund once we have received the returned product in good order.
Refunds are made in the original form of payment. Once the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
We will do our best to process returns and exchanges as soon as possible.
As a guideline, please anticipate 10-15 business days for the entire process. For product exchanges, we will need to charge your credit card for the new product being shipped to you and will process the credit for the returned product once received in good order.
If we are unable to catch an order that you would like cancelled, we will help you with a return or exchange to rectify the situation immediately – please call us at 778-998-5327.