Yes, we offer the option for local pick up at our JAMONERIA By ARC. During the checkout process, you will be able to select the local pick up option
Shipping and Delivery Policy
At ARC IBERICO IMPORTS, we are dedicated to bringing the best of Spanish products to Canada, we are delighted to have you as a customer.
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
If you have any questions about placing an order with us, please contact our Customer Service Team: customerservice@arcimports.com at 8:00am – 5:00pm
Shipping Across
in Canada
Friendly
Support
Free Shipping
over $200
(Vancouver area)
Secure Online
Payment
Local
Pickup
SHIPPING POLICY
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Metro Vancouver Area
Greater Vancouver Area includes Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Surrey, White Rock, New West, Coquitlam and Delta. We usually process orders within 1-2 business days, excluding weekends and holidays.
We offer $18 flat rate shipping to Greater Vancouver Area and Free Shipping for order more than $200.
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 30 km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
For Maple Ridge, Chilliwack, Langley, Abbotsford, Whistler, Squamish and other areas, the delivery time might take 1-2 business days.
For Victoria area, we deliver every Wednesday, Thursday and Saturday, please place an order a day before 10 am.
The estimated delivery times for your orders will depend on several factors, such as your location, the shipping method chosen, and the availability of the items in your order. We strive to provide accurate delivery estimates, but please note that these estimates are not guaranteed and may be subject to delays beyond our control.
Order receive Date
When to Place order
Estimated Delivery Time
Monday - Friday
Before 10:00 AM (PST)
Same Day Delivery
Monday - Friday
After 10:00 AM (PST)
Next Day Delivery
Saturday
Must before 15:00 PM (PST) on Friday
Delivery on Saturday
Weekends
After 15:00 PM (PST) Friday till Sunday
Following Business day
Holiday Seasons or Statutory Holidays
After 15:00 PM (PST) before Holiday
Following Business day
NOTE: We are not responsible for shipping carrier delays.
Local Pick up at JAMONERIA by aRC
Do you offer local pick up for orders?
What are the locations where local pick up is available?
Orders can be picked up daily at our JAMONERIA by ARC
Monday to Thursday, 09:30 am to 05:00 pm
Friday from 09:30 am to 09:00 pm
Saturday & Sunday from 11:00 am to 09:00 pm
(Holiday Hours may change)
When will my order be ready for pick up?
Once your order is ready for pickup, we'll promptly send you an email notification. Please remember, it's crucial to pick up your order within 20 days from the date of purchase. While your order will be reserved for you, please be aware that we cannot be held responsible for the expiration dates of the products.After 20 days, uncollected orders will be canceled, and a 50% refund will be processed.
What do I need to bring with me to pick up my order?
Please bring a copy of the order confirmation email with you, as well as a valid form of identification. You may also be required to show the credit card used for the purchase.
Can someone else pick up my order for me?
Yes, someone else can pick up your order for you. However, they will need to bring a copy of the order confirmation email.
If you have any further questions or concerns regarding local pick up, please get in touch with our customer support team.
All Other Provinces (Outside of British Columbia)
Thank you for considering our shipping and delivery services to provinces outside of British Columbia (BC). We strive to make your shopping experience with us as smooth as possible, regardless of your location within Canada.
We offer various shipping options to ensure that your orders are delivered to you in a timely and reliable manner. Our shipping rates are calculated based on factors such as the shipping method chosen, the destination of your order, and the weight and dimensions of the package.
We are committed to providing you with accurate delivery estimates, although please note that delivery times may vary depending on factors beyond our control. Additionally, there may be certain restrictions or limitations on what can be shipped to provinces outside of BC, and it is important to review product descriptions and any shipping restrictions before placing your order.
We value your loyalty and trust, and we are always here to assist you with any questions or concerns you may have regarding shipping and delivery. Please do not hesitate to contact our customer support team for any further assistance.
SHIPPING METHODS
We offer various shipping methods for different types of orders. These may include standard shipping, expedited shipping, or same day options. The available methods may vary depending on your location and the items in your order.
DELIVERY TIMES
The estimated delivery times for your orders will depend on several factors, such as your location, the shipping method chosen, and the availability of the items in your order. We strive to provide accurate delivery estimates, but please note that these estimates are not guaranteed and may be subject to delays beyond our control.
TRACKING YOUR ORDER
Once your order has been shipped, we will provide you with a tracking number that allows you to monitor the progress of your delivery. You can use the carrier's website to get real-time updates on the whereabouts of your package.
SHIPPING COSTS
The cost of shipping will be determined based on the shipping method chosen, the destination of your order, and the weight and dimensions of the package. You will be able to view the shipping costs during the checkout process before finalizing your purchase.
ORDER PROCESSING TIME
After you place an order, it will go through a processing period before being shipped. This period allows us to verify and prepare your order for shipment. The processing time may vary depending on the items in your order and any customization or personalization requested.
FROZEN / REFRIGERATE PRODUCTS
We are working hard to ensure that your perishable items are delivered in excellent condition. When choosing the frozen products, they require special packaging and expedited shipping as it is thermally challenged. PLEASE SELECT UPS EXPRESS or FEDEX EXPRESS as a shipping option on the checkout. We use special packaging and handling techniques to keep your frozen and refrigerated items at the appropriate temperature during transit. However, we can not guarantee it will arrive 100% frozen at destination
Shipping Method
Order Processing Time
Estimated Transit Time
Standard Shipping
(only for non-perishable products)
Order before 10 am (PST)
1-2 business days
Order after 10 am (PST)
1-3 business days
6-8 business days
Note: Refrigerate items can be shipped on standard during winter time
Express / Expedite Shipping
(Frozen / Refrigerated products)
1-3 business days
1-2 business days
Order Process
Orders are processed in 1-2 business days, excluding weekends and holidays. We Strongly recommend that place your order before 10 am (PST), then we will do our best to ship it out same day!
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at customerservice@arcimports.com We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Q & A
What shipping methods do you offer?
We offer various shipping methods, including standard shipping, expedited shipping, and same day shipping options (for Metro Vancouver area). The available methods may vary depending on your location and the items in your order.
How long does it take to receive my order?
The estimated delivery times depend on factors such as your location, the shipping method chosen, and the availability of the items. While we strive to provide accurate estimates, please note that they are not guaranteed and may be subject to delays beyond our control.
How much will shipping cost?
Shipping costs are determined based on the shipping method chosen, the destination, and the weight and dimensions of the package. You will be able to view the shipping costs during the checkout process before finalizing your purchase.
Do you offer international shipping?
Unfortunately, we do not offer International shipping at the moment, stay tuned for any further information from us! If you have any special delivery needs, please do not hesitate to reach out to our customer service team at customerservice@arcimports.com, we are more than happy to help!
Shipping Partners
We partner with reputable carriers to ensure the safe and timely delivery of your packages. Once your order is shipped, you will receive a tracking number to monitor its progress.
Do you offer shipping to P.O. BOX?
Unfortunately, We won't be able to ship to domestic P.O. Box delivery addresses.
How will my order be shipped?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options at checkout.
How long does order processing take?
After you place an order, there is a processing period during which we verify and prepare your order for shipment. Our Logistic department will do our best to provide you with the expedited services and ensure we have product deliver to you safely. However, the processing time may vary depending on the items in your order and any customization or personalization requested.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
How my order will be packed?
We ensure that your order arrives at your doorstep in excellent condition by meticulously packaging each item for optimal protection during transit. Products requiring cooling are dispatched in mailers accompanied by ice packs. It's worth noting that our vacuum-sealed charcuterie items, while best kept refrigerated, don't necessitate constant cooling during transportation and are therefore secure in transit.
Frozen meats are shipped in thermal mailers with ample ice packs, utilizing overnight shipping for next-day delivery. While we strive for frozen delivery, we cannot guarantee that the items will arrive frozen. If you have further inquiries about shipping, delivery, or need assistance with your order, feel free to reach out to us. We're here to help!
Returns and Exchanges
Please refer to our returns and exchanges policy for information on returning or exchanging items.
Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen, please contact us immediately. We will work with the carrier to initiate an investigation and assist you in resolving the issue.
Contact Us
If you have any questions or concerns regarding your order's shipping and delivery, please contact our customer support team
1020-12471 Horseshoe Way, Richmond BC V7A4X6
+1-778-998-5322
customerservice@arcimports.com
https://arcimports.ca/
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