Política de reembolso

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase with relevant customer details.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit for the exact amount will be issued within a certain amount of days.


Sale items (if applicable)
Sale items will be refunded equal to the sale amount only, and not for any other listed price.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or receive a store credit, send us an email at marketing@arcimports.com and send your item to: ARC IBERICO IMPORTS LTD, 12471 Horseshoe Way, Unit #1020, Richmond BC V7A 4X6, Canada.


Shipping
To return your product, you should mail your product to: ARC IBERICO IMPORTS LTD, 12471 Horseshoe Way, Unit #1020, Richmond BC V7A 4X6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.